About AShop Software |
Customer Service |
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AShop Software is a company based upon service.
We acknowledge the value of long term business relationships
and strive to meet the needs of our customers in a timely,
efficient, and courteous manner. |
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We are proud of our achievements in this rapidly evolving
and highly technical marketplace. We enjoy the process of
development and creation. As a consequence, we are naturally
passionate about our work. |
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Technical support is provided by the same highly skilled
people who develop and test the software, which ensures knowledgable
responses for even the most complex issues. |
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We collaborate with specialists and third-party software
vendors for special applications. |
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We strive to listen and learn from our customers. |
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Reliability and Integrity |
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The core program for our shopping cart software has been
in use on active retail web sites since 2001. |
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New features and plug-ins are selectively added and tested
extensively on a group of live retail sites, which are owned
and operated by AShop Software before new versions are released
to the general public. |
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Bug reports are almost always resolved within 24 hours. Urgent
issues are typically resolved within a few hours depending
on the time of day. |
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Sustainability |
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The products and services that we develop and maintain are
in high demand and will remain so for many years into the future. |
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We have a track record of steady growth since 2002. |
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Each of our products and services is continually improved
upon and updated to stay abreast of new technology. |
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Income from sales of software and web hosting services consists
of one-time fees, recurring fees, and software support renewal
fees for a broad mix of revenue streams. |
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We strive to establish long term working relationships with
other merchant service providers who compliment our products
and services and provide added value to our customers. |